How to lose 15 customers in 3 minutes?
It's easier than you imagine... Just one customer has a bad experience with an indifferent employee and shares their story in a WhatsApp group or a single tweet... The customer doesn't stay silent; the customer immediately shares their experience with their close circle and even those far away.
And this is the journey that takes place
One customer experiences neglect in just 3 minutes.
They tell at least 15 people about their bad experience.
The snowball effect: those 15 people pass the story on to others.
Your experience transforms from a single mistake into a lasting reputation in the market.
You start to notice a decrease in your customer numbers and leads.
You spend double the amount on marketing to acquire new customers.
One mistake by your employee in 3 minutes means you didn't lose a customer... you lost a reputation and 15 customers who were on their way to you.
The loss isn't just a customer
Have you calculated the cost of acquiring a new client in Saudi Arabia today? Between celebrity endorsements, social media campaigns, and fierce competition, acquiring a single client now costs a fortune – meaning you've lost out.
The marketing budget spent to reach him.
The market trust your name has built over the years.
The future profits he could have injected into your organization.
Customer Experience Excellence (CXE) Course
The journey to building absolute loyalty in 5 days
This course is your gateway to designing that journey that not only leaves your customer satisfied but also transforms them into a loyal ambassador for your brand.
Training content:
The customer is the compass:
The customer is the compass:
- Understanding customer experience… the true driver of Vision 2030.
- The golden principles for creating an exceptional and unforgettable experience.
- Activity: Evaluate your organization’s current state from your customer’s perspective.
- Activity: Identify examples of excellent and poor customer experiences.
Day Two
Read your client's mind:
- How to anticipate what a customer wants before they place an order.
- The art of empathy and understanding the differences between customer segments in Saudi Arabia.
- Activity: Role-playing realistic scenarios to win a customer’s heart from the first word.
Day Three
The Art of Absorbing Anger:
- Professional communication skills in the most difficult situations.
- How to handle complaints as an opportunity to improve your work.
- Activity: Simulating critical situations and applying emotional intelligence tactics.
Day 4
Trip plan:
- Designing a customer journey from initial contact to post-sales.
- How to personalize the service as if it were just for them.
- Activity: Map your customer journey and identify how to improve shortcomings.
Day Five
Sustainability and Impact Measurement:
- Tools and methods for accurately measuring customer satisfaction.
- Strategies for continuously improving customer experience.
- Applying customer experience strategies to stakeholders.
- Activity: Design your organization’s action plan and start making changes immediately.
Why choose this course?
We focus on the behavior and current aspirations of the Saudi consumer.
You won't leave with general concepts, but with a complete roadmap.
We'll start with you from the very beginning, providing the most accurate information.c
The training is based on practical exercises and realistic simulations.
Book with us now – seats are limited!
Your customer expects an experience that will keep them coming back.